Bot Insights
Less Repetitive Work, Every Week
Every unanswered question is a task your team still handles manually. Bot Insights finds these gaps and closes them — continuously shifting more routine work off your people.
How It Works
Every week, Lobbi finds conversations that should be automated but aren't — and gives you one-click fixes to shift them off your team.
Analyze
Lobbi reviews failed knowledge base searches, sentiment scoring, transfer patterns, and bot routing misses across all channels.
Suggest
Suggestions appear in your dashboard grouped by type: unanswered questions your bot couldn't handle, and conversation quality patterns to address.
Fix
Review the AI-generated answer, edit it if needed, and add it to your knowledge base with one click. Your bot learns immediately.
What It Detects
Five AI agents work together to find repetitive work your team is still doing manually.
Unanswered Questions
Detects questions your team still answers manually that AI could handle. Shows you exactly what customers asked and suggests a draft answer — one click to automate it.
Conversation Quality
Identifies conversations with negative sentiment, high escalation rates, or recurring failure patterns. Links directly to the specific conversations so you can see what went wrong.
Transfer Patterns
Analyzes what happens after a customer is transferred to a human agent. Finds cases where AI could have handled it — freeing your team for the conversations that need them.
Analytics Hub
A single analytics landing with role-based cards — Call Center Overview for executive KPIs, Bot Insights for AI quality, AI Performance for containment, Conversation Explorer for ticket-centric drilldowns, and Wallboards for the floor. A shared filter panel scopes every view by entity, bot, channel, and date range.
Sentiment Analysis
Conversation-level sentiment scoring tracks customer satisfaction across every interaction. Identify negative trends early, spot coaching opportunities, and measure the impact of changes over time.
No Duplicate Noise
Once you act on a suggestion — whether you add it to your knowledge base, dismiss it, or update an existing document — Lobbi remembers. The same issue won't appear again next week.
- Query fingerprinting matches suggestions across different AI phrasings
- Checks your knowledge base content before suggesting new articles
- Staleness detection warns you if a gap may already be resolved
Next analysis: Monday 06:00 UTC
Fix It in Seconds
Each suggestion comes with a guided wizard: see what happened, review the AI-generated answer, and add it to your knowledge base — all without leaving the page.
Quick Add
Edit the AI-generated answer, pick a knowledge base, and click. The document is created, chunked, and embedded automatically. Your bot can use it immediately.
Update Existing
Lobbi shows you existing documents that may already cover the topic. Click through to edit them directly — no need to create duplicates.
Create Manually
Want full control? Jump straight to the document editor with the suggestion as a starting point. Upload files, configure settings, and publish when ready.
Built for Contact Center Teams
Weekly Analysis
Runs automatically every Monday. On-demand refresh available for admins.
Role-Based Access
Supervisors can view insights. Admins can apply suggestions. Full audit trail.
Multi-Bot Support
Insights per bot. Filter the dashboard to focus on the bot that needs attention.
Cost Controlled
Agents sample data, not scan everything. A tenant with 50K conversations costs the same as one with 200.
Ready to Let Your Team Focus on What They Do Best?
AI for the repetitive. Humans for the remarkable. See how Bot Insights finds and fixes the gaps.
Schedule Demo