Lobbi vs Freshdesk
Lobbi.ai is an AI-first contact center platform that replaces traditional helpdesk software with real-time voice AI, omnichannel support, and intelligent automation.
One platform for everything — no Freshcaller add-on needed.
Freshdesk splits voice into a separate product (Freshcaller), chat into another (Freshchat), and CRM into yet another (Freshsales). Lobbi unifies voice AI, chat, email, SMS, and WhatsApp in a single platform with a single price.
Why teams choose Lobbi over Freshdesk
Unified platform — no separate products for each channel
Real-time voice AI not basic IVR scripts
Single pricing model — no add-on fees
AI-first with agentic reasoning
Twilio Flex for enterprise agent desktop
Bot versioning and safe deployments
White-glove implementation included
AI guardrails for compliance
Feature-by-feature comparison
| Feature | Lobbi | Freshdesk |
|---|---|---|
| Voice AI real-time | — | |
| Unified platform | — | |
| Text chatbot | ||
| Omnichannel | Limited | |
| RAG knowledge base | Limited | |
| AI guardrails | — | |
| IVR builder | ||
| Agent copilot | Limited | |
| Bot versioning | — | |
| Built-in surveys | ||
| No per-agent pricing | — | |
| Twilio Flex native | — | |
| Free tier | — | |
| Marketplace / apps | — | |
| Voice transcription & sentiment | — | |
| AI safety (jailbreak & injection detection) | — | |
| SLA tracking synced to agent desktop | Limited | |
| After Call Work & disposition codes | Limited |