The Problem Isn't Your Team.
It's What You're Asking Them to Do.
Your people are spending hours on work a machine should handle. These features shift the repetitive off their plate — and give them the tools to excel at the work that matters.
From AI-powered conversations to enterprise-grade security and analytics. See how it works.
AI Handles the Repetitive
Every feature is built to take routine work off your team — not replace them.
Voice AI
Real-time voice conversations with ultra-low latency and human-quality voice synthesis. Natural speech, seamless interruption handling, and custom voice cloning — indistinguishable from a human agent. Your team only picks up when it matters.
Conversational AI
Advanced large language models handle complex, multi-turn conversations with context retention. Agentic mode enables autonomous reasoning, tool use, and decision-making across every channel. Routine conversations handled end-to-end — your agents step in only for the remarkable.
RAG Knowledge Base
Retrieval-augmented generation grounds every AI response in your actual documentation. Upload PDFs, URLs, or raw text — the vector search engine indexes and retrieves the most relevant content in milliseconds. Your team stops memorizing policies. The AI knows it all.
Multilingual
Serve customers in 50+ languages without separate bots or configurations. Automatic language detection and seamless switching mid-conversation. Agents see messages auto-translated into their own language — no bilingual staff required.
Voice Transcription & Sentiment
Automatic post-call transcription with dual-channel speaker separation — customer and agent on separate tracks with per-segment timestamps. Conversation-level sentiment analysis scores every interaction for quality monitoring and trend tracking.
Image Vision
Multimodal AI understands images, screenshots, and documents shared by customers. Analyze product photos, error messages, or receipts — the AI extracts context and responds intelligently. No human intervention needed for routine visual queries.
Every Channel, One Platform
Customers reach out everywhere. AI handles the repetitive on every channel — humans step in where it counts.
Voice
Inbound and outbound calls with instant-response IVR, natural spoken business hours, intelligent routing, and real-time agent handoff. Time-of-day greetings and holiday announcements in the caller's language.
Webchat
Embeddable chat widget with AI responses, file attachments, image vision, and seamless escalation to live agents.
SMS
Two-way SMS conversations for appointment reminders, support, surveys, and proactive outreach — all automated.
Rich messaging on the world's most popular platform — quick replies, media, and interactive buttons. Self-service onboarding links your WhatsApp Business account in minutes.
AI-drafted responses, thread management, and automatic ticket creation. Instant auto-acknowledge confirms receipt with ticket number before the agent even picks up. Customer replies reopen resolved tickets and route them back to agents with full conversation history and attachments preserved.
Internal Chat
Employee-facing AI assistant accessible via internal messaging tools for HR, IT, and operations support queries.
Enterprise Security. Human-First Design.
Built for teams that demand both automation and control.
AI Safety Guardrails
Topic blocking, content safety filters, prompt injection detection, jailbreak defense with encoding evasion protection, and multilingual compliance controls keep every AI conversation within your defined boundaries.
Audit Logs
Complete audit trail of every conversation, configuration change, and agent action for compliance and accountability.
Role-Based Access
Granular permissions across admin, supervisor, and agent roles. Control exactly what each team member can see and do.
SSO Integration
Single sign-on via SAML 2.0 and OAuth 2.0. Works with Okta, Azure AD, Google Workspace, and any major identity provider.
CRM Integrations
Native connectors and webhooks for Salesforce, HubSpot, Zendesk, and custom CRMs. Customer data flows automatically.
API Access
RESTful API and webhooks for custom integrations. Build your own workflows and connect Lobbi to any system in your stack.
Two-Factor Authentication
Native TOTP-based multi-factor authentication for all users. Protect admin, supervisor, and agent accounts with time-based one-time passwords.
IP Whitelisting
Restrict platform access to approved IP addresses at the tenant level. Every login attempt is audited with method and IP for full traceability.
Operational Tools That Free Your Team
Everything your team needs — minus the busywork.
IVR Builder
Visual IVR designer with instant response times, natural spoken business hours in the caller's language, time-of-day greetings, holiday announcements, confirmation tones, and custom post-prompts — no code required.
Surveys & Feedback
Post-interaction CSAT surveys sent automatically via any channel. Collect NPS, open-ended feedback, and satisfaction scores.
Voice Recording & Transcription
Configurable call recording with automatic post-call transcription. Dual-channel speaker separation identifies customer and agent speech with per-segment timestamps. Recordings are automatically labeled by call type (AI, Agent, IVR). Business-hours-only, AI-call, and handoff recording options.
CRM Integrations
Push conversation summaries, contact records, and ticket data to your CRM automatically after every interaction.
Bot Versioning
Full draft and live version control for bot configurations. Visual diff view compares versions side by side. Test changes safely, review history, and roll back instantly if needed.
Ticketing System
Built-in ticketing with priority, status tracking, SLA timers, and bulk actions — change status, assign, merge duplicates, and manage labels across hundreds of tickets at once. Export ticket data to Excel with 30+ fields covering the full customer journey.
Guided Flows
Build structured conversation flows that guide customers step-by-step through complex processes. AI can auto-generate flows from any web page or document — just paste a URL.
Modular Prompt Builder
Compose your bot's personality from reusable building blocks — persona templates, context rules, example dialogues, and topic restrictions. Mix and match per channel with priority ordering.
Contact Management & Groups
Built-in contact database with search, create, edit, merge, and bulk group management. Organize contacts into groups for targeted routing and campaigns. Import/export via API, view interaction history, and add internal notes — all from the agent desktop.
SLA Tracking
Define SLA targets per priority level. Compliance status syncs in real time to the agent desktop and Twilio Flex Insights dashboards for full visibility into response and resolution times.
After Call Work
Structured wrap-up panel with disposition codes and configurable timeout enforcement. Agents categorize outcomes consistently, driving accurate reporting and QA across every interaction.
Real-Time Wallboard
Real-time supervisor wallboard with 30+ configurable widgets — queue depth, agent status, SLA compliance, sentiment trends, and Chart.js visualizations. Share a TV-ready link with no login required.
Email Routing Rules
AI-powered email routing rules that triage inbound emails automatically — detecting sentiment, escalation risk, and customer intent — to route them to the right agent or let AI handle them, before anyone reads a word.
Queue Callbacks
Offer callers an automatic callback instead of waiting on hold. Smart retry logic, business hours enforcement, and agent wrap-up integration ensure no callback falls through the cracks.
Ticket Export
Export ticket data to Excel with 30+ fields covering the full customer journey — protected by enterprise-grade security gates including MFA, IP whitelisting, and role-based access.
When Humans Step In, They're Ready
AI handles the repetitive. These tools make your agents extraordinary at the rest.
Unified Assist Panel
AI Insights, Knowledge Base search, and Quick Replies in a single agent tab. Click any customer message to search your knowledge base instantly and insert the answer with one click. Sentiment analysis and response suggestions update in real time.
Unified Desktop
All channels in a single workspace with an integrated CRM panel. Search, create, and link contacts. View conversation history, open tickets, internal notes, and interaction stats — with channel-specific icons so agents always know where the conversation came from.
Auto Wrap-Up & Disposition
AI generates conversation summaries, tags topics, and logs outcomes automatically. Agents complete structured disposition codes via a dedicated wrap-up panel with configurable timeouts — reducing after-call work from minutes to seconds.
Smart Routing
Skills-based routing matches customers to the right agent based on language, expertise, history, and availability — with automatic checks for agent availability before transferring voice calls.
Real-time Translation
Customer messages are automatically translated into the agent's language before they see them. A translation banner shows the original language — agents respond naturally and the platform handles the rest. No bilingual hiring required.
Quick Reply Templates
Pre-built response templates for common questions, accessible directly from the assist panel. Create, organize, and update templates from the admin dashboard — agents insert them with one click and personalize before sending.
External Link Safety
Warning gate intercepts external links shared by customers before agents click them. Protects your team from phishing, malicious URLs, and social engineering attempts — without slowing down the conversation.
Ready to Let Your Team Focus on What They Do Best?
AI for the repetitive. Humans for the remarkable. See it in action with your own use cases.
Schedule Demo