Lobbi vs Chatwoot
Lobbi.ai is an AI-first contact center platform that goes beyond open-source chat with real-time voice AI, enterprise-grade automation, and managed infrastructure.
Everything Chatwoot does — plus voice AI, IVR, and enterprise telephony.
Chatwoot is a solid open-source chat platform. But it has zero voice capability — no phone calls, no IVR, no voice AI. If your customers pick up the phone, Chatwoot cannot help. Lobbi handles voice, chat, email, SMS, and WhatsApp from a single platform.
Why teams choose Lobbi over Chatwoot
Real-time voice AI with low-latency responses
IVR menu builder with SSML voice prompts
Call recording with per-type controls
Twilio Flex integration for human agents
AI guardrails and content filtering
Bot versioning with draft, publish, and rollback
Enterprise SSO (Google, Microsoft)
Built-in survey system (CSAT, NPS, CES)
Feature-by-feature comparison
| Feature | Lobbi | Chatwoot |
|---|---|---|
| Voice AI | — | |
| IVR menus | — | |
| Call recording | — | |
| Webchat | ||
| SMS | ||
| RAG knowledge base | Limited | |
| AI guardrails | — | |
| Bot versioning | — | |
| Agent copilot | — | |
| Built-in surveys | — | |
| Twilio Flex integration | — | |
| Multi-tenant | Limited | |
| Self-hosted option | — | |
| Open source | — | |
| Voice transcription & sentiment | — | |
| AI safety (jailbreak & injection detection) | — | |
| SLA tracking synced to agent desktop | — | |
| After Call Work & disposition codes | — |