Lobbi vs Chatwoot
Lobbi.ai is a managed, AI-first contact center platform with real-time voice AI, a no-code IVR builder and AI on chat, email, SMS and WhatsApp.
Voice AI, IVR and queue callbacks on the same AI as chat, email, SMS and WhatsApp.
Chatwoot is an open-source support platform you can self-host, with chat, email, WhatsApp, SMS and a voice channel where agents make and take calls with recording and transcripts. Lobbi adds AI that answers calls in real time, a no-code IVR builder and queue callbacks, runs voice and text on the same knowledge, tools and rules, and comes as a managed service with white-glove onboarding. Lobbi is not open source and has no self-hosted option.
Why teams choose Lobbi over Chatwoot
Real-time voice AI that answers calls in 30+ languages
IVR menu builder with SSML voice prompts
Queue callbacks with retry tracking
Twilio Flex integration for human agents
AI guardrails with jailbreak and prompt-injection detection
Bot versioning with draft, publish, and rollback
White-glove implementation included in every plan
CSAT, NPS and CES surveys, including a keypad survey after agent calls
Feature-by-feature comparison
| Feature | Lobbi | Chatwoot |
|---|---|---|
| Voice AI (real-time) | — | |
| IVR builder | — | |
| Call recording | ||
| Webchat | ||
| SMS | ||
| RAG knowledge base | ||
| AI guardrails | ||
| Bot versioning | Limited | |
| Agent copilot | ||
| Built-in surveys | ||
| Twilio Flex native | — | |
| Multi-tenant | ||
| Self-hosted option | — | |
| Open source | — | |
| Voice transcription & sentiment | Limited | |
| AI safety (jailbreak & injection detection) | Limited | |
| SLA tracking synced to agent desktop | ||
| After Call Work & disposition codes | Limited | |
| Analytics Hub (role-based landing page) | Limited | |
| Real-time Wallboard with public share link | Limited | |
| Queue callbacks with retry tracking | Limited | |
| AI email routing rules (sentiment, escalation, intent) | Limited | |
| Guided flows with conditional branching | Limited | |
| Post-call keypad survey after agent calls | Limited | |
| CSAT quality controls and low-score reasons | Limited | |
| First contact resolution report per agent | Limited | |
| SLA escalation policies and priority rules | ||
| Blocklist across all channels | Limited | |
| No-code API integration builder for AI actions | ||
| Deterministic quick routes alongside AI | Limited | |
| No per-agent pricing | Limited | |
| Telephony and AI usage included in plan price | Limited | |
| White-glove setup | Limited |