Outbound AI
Your Team Closes. AI Does the Legwork.
200 cold calls a day is robot work. Lobbi's AI handles the outbound conversations — phone, SMS, email — so your team focuses on the 20 that actually close.
How It Works
Your system triggers the campaign, AI handles the repetitive outreach, and your team gets the qualified results.
Trigger
Your CRM, ERP, or any system sends a request to the Lobbi API with the customer details, channel, and instructions for the AI.
Conversation
The AI calls, texts, or emails the customer and has a natural conversation — answering questions, handling objections, and adapting in real time.
Results
Lobbi sends a webhook back to your system with the outcome, conversation summary, and any data collected — closing the loop automatically.
Three Channels, One API
Choose the right channel for each customer and situation. The AI adapts its approach accordingly.
Voice
The AI calls your customer with a natural, human-quality voice. It handles the full conversation — including follow-up questions and objections.
- Human-quality voice synthesis
- Voicemail detection and message
- Automatic retry if no answer
- Transfer to a human agent on request
SMS
Send an initial text and keep the conversation going. When the customer replies, the AI responds with full context of why it reached out.
- Two-way conversation threads
- AI responds to follow-up replies
- Campaign context preserved
- Handoff to agent if needed
Send a personalized email and let the AI handle the thread. Customer replies are automatically picked up and responded to.
- Threaded email conversations
- AI handles customer replies
- Knowledge base integrated
- Escalation to human agent
What Can You Use It For?
Any scenario where your business needs to proactively reach a customer — the AI handles it.
Status Updates
Inform customers about order changes, service disruptions, or process updates — and answer their questions on the spot.
Appointment Reminders
Call or text customers about upcoming appointments. The AI can reschedule on the spot if the customer needs a different time.
Surveys & Feedback
Collect feedback through natural conversations instead of boring forms. The AI asks follow-up questions based on the customer's responses.
Payment Reminders
Reach out about overdue invoices or upcoming payments. The AI can explain charges, offer payment options, and answer billing questions.
Contract Renewals
Proactively contact customers before their contract expires. The AI discusses renewal terms, answers questions, and can connect them to sales.
Follow-Up Calls
Check in after a service visit, delivery, or support interaction. Gather feedback and resolve any remaining issues before the customer has to call you.
Built for Real Business
Not a basic auto-dialer. A full AI agent that understands context and handles the unexpected.
Uses Your Knowledge Base
The AI draws on your documentation, FAQs, and product information during the conversation. It doesn't just deliver a message — it can answer real questions.
Business Hours Aware
Schedule calls during business hours, immediately, or at a specific time. The system respects your operating hours so customers are never called at inconvenient times.
Smart Retries
If a call isn't answered, the system retries at configurable intervals — for example, after 1 hour, then 4 hours, then the next day. No manual follow-up needed.
Seamless Agent Handoff
If the customer asks to speak with a person, the AI transfers them to a human agent with the full conversation context. No starting over.
Voicemail Detection
Automatically detects answering machines and leaves a voicemail message. No wasted attempts — the system knows the difference between a person and a machine.
Webhook Callbacks
Get real-time status updates sent back to your system. Know instantly when a call was completed, what was discussed, and whether the customer needs follow-up.
Post-call Transcription & Sentiment
Every outbound voice call is automatically transcribed after completion and scored for customer sentiment. Track campaign performance beyond connection rates — understand how conversations landed and identify patterns across thousands of calls.
Ready to Free Your Team from Outbound Grind?
AI for the repetitive. Humans for the remarkable. See how Outbound AI works with your campaigns.
Schedule Demo