Coming Soon
Outbound AI
Your Team Closes. AI Does the Legwork.
200 cold calls a day is robot work. Lobbi's Outbound AI will handle the outbound conversations — phone, SMS, email — so your team focuses on the 20 that actually close. It is in development: this page shows what is planned, and what you can already do today.
What You Can Do Today
Outbound AI is in development. These outbound capabilities are part of Lobbi right now.
Agent Calls & Emails
Agents call or email a customer straight from the desktop or the contact directory. A ticket is created automatically, and calls are recorded and transcribed like any other.
Callbacks
Callers press 1 for a callback instead of waiting on hold, or the AI takes a callback request on any channel. Unanswered attempts are re-queued with full attempt history.
Survey Links
After a call or chat, a CSAT, NPS or CES survey goes out by SMS or email link — or as a keypad survey on the phone right after an agent call.
On the Roadmap
How It Will Work
Your system triggers the outreach, AI handles the repetitive conversations, and your team gets the qualified results.
Trigger
Your CRM, ERP, or any system will send a request to the Lobbi API with the customer details, channel, and instructions for the AI.
Conversation
The AI will call, text, or email the customer and have a natural conversation — answering questions, handling objections, and adapting in real time.
Results
Lobbi will report the outcome, conversation summary, and any data collected back to your system — closing the loop automatically.
Three Channels, One API
Choose the right channel for each customer and situation. The AI will adapt its approach accordingly.
Voice
The AI will call your customer with a natural, human-quality voice and handle the full conversation — including follow-up questions and objections.
- Human-quality voice synthesis
- Voicemail detection and message
- Automatic retry if no answer
- Transfer to a human agent on request
SMS
Send an initial text and keep the conversation going. When the customer replies, the AI will respond with full context of why it reached out.
- Two-way conversation threads
- AI responds to follow-up replies
- Outreach context preserved
- Handoff to agent if needed
Send a personalized email and let the AI handle the thread. Customer replies will be picked up and answered automatically.
- Threaded email conversations
- AI handles customer replies
- Knowledge base integrated
- Escalation to human agent
What Will You Use It For?
Any scenario where your business needs to proactively reach a customer.
Status Updates
Inform customers about order changes, service disruptions, or process updates — and answer their questions on the spot.
Appointment Reminders
Call or text customers about upcoming appointments. The AI will be able to reschedule on the spot through your scheduling system if the customer needs a different time.
Surveys & Feedback
Collect feedback through natural conversations instead of forms. The AI will ask follow-up questions based on the customer's responses.
Payment Reminders
Reach out about overdue invoices or upcoming payments. The AI will be able to explain charges, point to payment options, and answer billing questions.
Contract Renewals
Proactively contact customers before their contract expires. The AI will discuss renewal terms, answer questions, and connect them to sales.
Follow-Up Calls
Check in after a service visit, delivery, or support interaction. Gather feedback and resolve any remaining issues before the customer has to call you.
Built for Real Business
Planned as a full AI agent that understands context and handles the unexpected — not a basic auto-dialer.
Uses Your Knowledge Base
The AI will draw on your documentation, FAQs, and product information during the conversation. It won't just deliver a message — it will answer real questions.
Business Hours Aware
Schedule calls during business hours, immediately, or at a specific time. The system will respect your operating hours so customers are never called at inconvenient times.
Smart Retries
If a call isn't answered, the system will retry at configurable intervals — for example, after 1 hour, then 4 hours, then the next day. No manual follow-up needed.
Seamless Agent Handoff
If the customer asks to speak with a person, the AI will transfer them to a human agent with the full conversation context. No starting over.
Voicemail Detection
Planned: automatic detection of answering machines, with the option to leave a message — so no attempt is wasted on a machine.
Result Notifications
Status updates will be sent back to your system: when a call was completed, what was discussed, and whether the customer needs follow-up.
Post-call Transcription & Sentiment
Every outbound voice call will be transcribed after completion and scored for customer sentiment — the same post-call transcription that inbound and agent calls get today.
Ready to Free Your Team from Outbound Grind?
AI for the repetitive. Humans for the remarkable. Talk to us about the Outbound AI roadmap — and what you can start with today.
Schedule Demo