Lobbi vs Intercom
Lobbi.ai is an AI-first contact center platform that delivers real-time voice AI, omnichannel automation, and transparent pricing without per-seat fees.
Voice AI + chat — not chat-only with a phone add-on.
Intercom excels at in-app messaging but treats voice as an afterthought. Lobbi was built for omnichannel from day one — real-time voice AI, IVR menus, call recording, and seamless handoffs. No per-resolution AI billing surprises.
Why teams choose Lobbi over Intercom
Native real-time voice AI
IVR menus with SSML and speech recognition
Predictable pricing — no per-resolution charges
Twilio Flex for professional agent desktop
AI guardrails for enterprise compliance
Bot versioning with safe rollback
Built-in survey system
Full multi-tenant architecture
Feature-by-feature comparison
| Feature | Lobbi | Intercom |
|---|---|---|
| Voice AI real-time | — | |
| IVR builder | — | |
| In-app messaging | ||
| Text chatbot | ||
| RAG knowledge base | ||
| AI guardrails | — | |
| Agent copilot | ||
| Omnichannel | Limited | |
| Predictable pricing | — | |
| Bot versioning | — | |
| Built-in surveys | ||
| Product tours | — | |
| In-app announcements | — | |
| Voice transcription & sentiment | — | |
| AI safety (jailbreak & injection detection) | — | |
| SLA tracking synced to agent desktop | — | |
| After Call Work & disposition codes | — |