Lobbi vs Intercom
Lobbi.ai is an AI-first contact center platform that delivers real-time voice AI, omnichannel automation, and transparent pricing without per-seat fees.
Unlimited users and AI usage included in one plan price.
Intercom prices per seat and bills Fin AI Agent per outcome, with channel usage such as phone, SMS and WhatsApp on top. Lobbi plans include unlimited users, a conversation volume with all Twilio and AI usage, and white-glove onboarding. Voice and text run on the same AI with the same knowledge, tools and rules, and your agents work in Twilio Flex.
Why teams choose Lobbi over Intercom
Unlimited users on every plan — no per-seat fees
All Twilio and AI usage included in the plan price
A conversation volume with AI usage included in every plan
Twilio Flex agent desktop with one login
White-glove implementation included in every plan
Real-time wallboards shareable to a TV screen without login
CSAT quality controls with low-score reasons
One blocklist enforced on every channel
Feature-by-feature comparison
| Feature | Lobbi | Intercom |
|---|---|---|
| Voice AI (real-time) | ||
| IVR builder | ||
| In-app messaging | Limited | |
| Text chatbot | ||
| RAG knowledge base | ||
| AI guardrails | ||
| Agent copilot | ||
| Omnichannel | ||
| No per-agent pricing | — | |
| Bot versioning | ||
| Built-in surveys | ||
| Product tours | — | |
| In-app announcements | — | |
| Voice transcription & sentiment | ||
| AI safety (jailbreak & injection detection) | ||
| SLA tracking synced to agent desktop | ||
| After Call Work & disposition codes | Limited | |
| Analytics Hub (role-based landing page) | Limited | |
| Real-time Wallboard with public share link | Limited | |
| Queue callbacks with retry tracking | Limited | |
| AI email routing rules (sentiment, escalation, intent) | ||
| Guided flows with conditional branching | ||
| Post-call keypad survey after agent calls | ||
| CSAT quality controls and low-score reasons | Limited | |
| First contact resolution report per agent | ||
| SLA escalation policies and priority rules | Limited | |
| Blocklist across all channels | Limited | |
| No-code API integration builder for AI actions | ||
| Deterministic quick routes alongside AI | ||
| Telephony and AI usage included in plan price | — | |
| White-glove setup | Limited |