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What Could Your Team Do If They Weren't Stuck on Repeat?

Every function has repetitive conversations draining your best people. See how teams like yours are shifting that work to AI — and focusing on the conversations that actually matter.

By Function

AI handles the repetitive work in each function. Your people handle the rest.

Customer Support

AI resolves the queue — password resets, order status, FAQs. Your agents handle the escalations that need empathy and judgment.

  • ✓ Handle inbound calls, chats, and messages 24/7 with AI that understands context and resolves issues end-to-end
  • ✓ Automatically create, route, and update support tickets across all channels from a single unified inbox
  • ✓ Handoff to human agents with a full conversation summary, clearly labelled AI messages, and an AI-powered assist panel
  • ✓ Bulk ticket operations — change status, assign, merge duplicates, and manage priorities across your entire queue at once
  • ✓ CSAT surveys in the chat, by link, or by keypad after an agent call — and automatic email acknowledgements with ticket numbers keep customers informed
  • ✓ Automatic post-call transcription with sentiment scoring gives QA teams searchable call records for coaching and compliance review
  • ✓ First contact resolution reported per agent, and escalation policies that act before an SLA is breached

Internal Helpdesk

AI answers the HR, IT, and policy questions employees ask every day. Your specialists handle the cases that need their expertise.

  • ✓ Answer HR policy questions, onboarding queries, and leave requests automatically with up-to-date policy documents
  • ✓ IT helpdesk triage — troubleshoot common issues from your knowledge base and log tickets for complex problems
  • ✓ Multi-language support — employees write in any language and the AI answers in it, while agent replies can be translated before sending
  • ✓ Escalate complex internal requests to the right specialist with full conversation context attached
  • ✓ Contact groups enable department-based routing — HR, IT, Finance — so each request reaches the right team automatically

Surveys & Feedback

AI collects the feedback at scale. Your team analyzes the insights and acts on what matters.

  • ✓ Trigger CSAT, NPS and CES surveys automatically after a conversation — in webchat, SMS or WhatsApp, by email link, or by keypad right after an agent call
  • ✓ Low-score reasons show why a customer was dissatisfied — answer not helpful, waited too long, wanted a human — in one dashboard breakdown
  • ✓ Score quality controls — sample rates and cooldowns prevent over-surveying, and an AI relevance check excludes or flags responses that should not count
  • ✓ The Survey Dashboard aggregates scores, trends and reasons per bot, channel and entity, with survey texts in every language you serve

Sales & Marketing

AI qualifies every inbound lead. Your salespeople focus on closing the deals that build revenue.

  • ✓ Inbound lead qualification via voice or chat — ask discovery questions and score prospects before routing to sales
  • ✓ Appointment booking through an integration with your scheduling system — the AI checks availability and confirms the slot during the conversation
  • ✓ Coming soon: Outbound AI for renewal, upsell, and re-engagement conversations
  • ✓ Look up and update lead records in your CRM during the conversation through the integration builder, with an AI summary on every ticket
  • ✓ Contact groups organize leads by segment or product line — enabling targeted routing and priority at scale

By Industry

Every industry has its own repetitive work. Lobbi knows what to automate in yours.

Healthcare

Appointment questions, patient intake, prescription queries, and after-hours triage — with role-based access, audit logs, and clear escalation protocols.

Financial Services

Account inquiries, fraud reports, product onboarding, and carefully scoped conversations with full audit trails and AI guardrails.

Retail & E-commerce

Order tracking, returns, product questions, and delivery status — across chat, SMS, and WhatsApp at peak-season scale.

Technology

Technical support triage, developer onboarding, subscription management, and enterprise account support with deep knowledge base integration.

Travel & Hospitality

Booking changes, check-in assistance, loyalty program queries, and 24/7 guest support in the customer's preferred language.

Telecommunications

Bill inquiries, plan changes, technical troubleshooting, and churn prevention — at the massive scale telecoms demand with enterprise-grade telephony.

Insurance

First notice of loss, policy inquiries, claims status, and renewal questions — with guided flows and automatic escalation to licensed adjusters.

See All 25+ Industries

Automotive, aviation, education, government, and many more.

Browse all industries

Ready to Let Your Team Focus on What They Do Best?

AI for the repetitive. Humans for the remarkable. See it in action with your own use cases.

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