Our Technology Stack
Built on Best-in-Class Technology
Enterprise-grade technology powering a simple idea: AI handles the repetitive conversations, humans handle the remarkable ones. Built on Twilio, ElevenLabs, Google Gemini, and Anthropic Claude.
Schedule DemoEnterprise Telephony & Agent Desktop
The world's leading cloud communications platform powers every call, message, and agent interaction in Lobbi.
- Twilio Flex agent desktop with full CRM panel
- TaskRouter for intelligent skill-based routing
- Conversations API for omnichannel messaging
- Voice, SMS, WhatsApp, and email channels
- Call recording, transcription, and real-time monitoring
- SLA compliance synced to Flex Insights
- After Call Work with disposition codes
- Bring your own Twilio account (optional)
Lifelike Voice AI
The most natural-sounding AI voices in the industry power every phone call your customers make to Lobbi.
- Real-time voice synthesis with natural flow
- Human-quality voices in 30+ languages
- Custom voice cloning for brand consistency
- Natural intonation and emotional expression
- IVR prompts with SSML fine-tuning
- Per-tenant voice and agent configuration
Frontier AI Reasoning
Google's most capable model powers Lobbi's conversational AI — understanding context, reasoning through complex queries, and delivering accurate answers.
- Agentic reasoning with tool use
- RAG-powered knowledge base retrieval
- Multimodal: understands text, images, and documents
- 50+ language support with auto-detection
- Intent classification and sentiment analysis
- AI guardrails for safe, on-brand responses
Advanced AI Reasoning
Anthropic's frontier reasoning model powers Lobbi's advanced AI capabilities — excelling at nuanced understanding, safe responses, and complex multi-step tasks.
- Multi-turn reasoning across conversations
- Tool use and function calling
- Safety-first architecture
- Long context analysis
- Structured output generation
- Code and data analysis
Cloud Infrastructure
Render provides the reliable, scalable cloud infrastructure that keeps Lobbi running 24/7 with zero-downtime deployments and automatic scaling.
- Zero-downtime deployments
- Auto-scaling for traffic spikes
- Managed PostgreSQL and Redis
- EU region for GDPR compliance
- DDoS protection and TLS by default
- 99.9% uptime SLA
The Lobbi Orchestration Layer
Lobbi isn't just a wrapper. Our orchestration engine connects these technologies with proprietary logic — RAG retrieval, bot versioning, prompt assembly, guardrails, ticket management, and intelligent handoffs — turning individual APIs into a production-grade contact center.
Manages prompt assembly, RAG retrieval, bot versioning, guardrails, voice transcription, sentiment analysis, contact management, context passing, ticket creation, survey triggers, and handoff decisions — all automatically.
Customer reaches out via Twilio channels
Lobbi assembles context, retrieves knowledge, applies guardrails
Gemini and Claude reason and generate the response
ElevenLabs speaks it in a natural voice
Lobbi decides: resolve, escalate to Flex, or follow up
Prompt Assembly
Modular prompts built from components, channel, and language
AI Guardrails
Content filtering, topic blocking, and brand safety
RAG Retrieval
Private knowledge base with vector search per tenant
Smart Handoffs
Context-rich transfers to human agents when needed
Voice Transcription
Post-call STT with dual-channel speaker separation
Sentiment Analysis
Conversation-level scoring for quality monitoring
Why These Partners?
We chose technology partners that are the undisputed leaders in their category. No compromises, no second-tier alternatives. Your customers deserve the best — and so does your team.
Ready to Let Your Team Focus on What They Do Best?
AI for the repetitive. Humans for the remarkable. See the technology in action.
Schedule Demo