AI Contact Center for Automotive
From service booking to recall campaigns — fully automated, always on.
Automotive customer service runs on time-sensitive, high-stakes interactions — recall notices, service reminders, warranty questions, and roadside emergencies. Lobbi's AI handles every channel, every hour, with the precision your customers expect from a premium brand.
Customer Service Challenges in Automotive
Dealer groups, OEMs, and fleet operators share a common set of contact center pain points that generic platforms were never designed to solve.
High-volume, repetitive service calls
The majority of inbound calls are appointment bookings, service status inquiries, and parts availability checks — routine tasks that consume expensive agent time and create long hold queues during peak hours.
Recall and safety campaign coordination
When NHTSA issues a recall, manufacturers need to notify hundreds of thousands of owners quickly. Manual outreach is slow, inconsistent, and impossible to scale — and uncontacted owners represent both a safety risk and a regulatory liability.
Multi-rooftop consistency gaps
Dealer groups with dozens of locations struggle to deliver a consistent customer experience. Each rooftop often has its own scripts, hold music, and escalation paths — creating brand inconsistency that damages customer loyalty scores.
After-hours roadside and emergency intake
Breakdowns don't follow business hours. Without 24/7 coverage, distressed customers reach voicemail — then switch brands at the next purchase. Emergency intake requires calm, accurate data collection under pressure that agents struggle to maintain consistently.
How Lobbi Transforms Automotive Customer Service
Lobbi was built for exactly these scenarios — high-volume, structured interactions that benefit from AI precision and 24/7 availability.
DMS-Connected Booking
Lobbi connects live to CDK Global, Reynolds & Reynolds, and Dealertrack. Customers book, reschedule, or cancel service appointments over voice or chat without touching a phone tree.
Outbound Recall Campaigns
Launch proactive voice or SMS recall campaigns at scale. The AI explains the recall, answers owner questions, and books service slots — tracking contact rates and appointment conversion in the dashboard.
24/7 Roadside Intake
The AI handles emergency intake around the clock — collecting location, VIN, breakdown type, and membership status — then routes to the right provider or live agent without delay.
Warranty and Coverage Lookup
Customers ask about what's covered under their factory or extended warranty every day. Lobbi retrieves coverage details by VIN in real time, deflecting calls that would otherwise queue for a service advisor.
Multi-Rooftop Management
Lobbi's multi-tenant architecture gives each dealership location its own configuration — hours, service menus, routing rules — while group admins see consolidated reporting across all rooftops.
Post-Visit CSAT Surveys
Automated outbound calls or SMS surveys collect OEM-required CSI scores immediately after service visits — closing the loop on quality while the experience is still fresh for the customer.
Common Automotive Use Cases
Real scenarios Lobbi handles every day for automotive customers.
Service Appointment Scheduling
Customer calls to book an oil change. AI checks DMS availability and confirms the slot in under 90 seconds — no hold, no transfer.
Recall Outreach Campaign
OEM uploads affected VIN list. Lobbi auto-dials owners, explains the recall, and books workshop slots — all tracked in a live dashboard.
Service Status Updates
Customer asks "is my car ready?" via WhatsApp. AI queries the open repair order and replies with status, estimated completion, and final cost.
Roadside Emergency Intake
Stranded driver calls at 2 AM. AI collects GPS location, nature of breakdown, and towing membership number, then dispatches assistance and keeps the driver informed.
Finance and Lease Inquiries
Prospect asks about lease terms on a new model. AI explains current offers, calculates monthly payments for different scenarios, and qualifies the lead for a finance manager.
Post-Service CSI Collection
24 hours after vehicle pickup, Lobbi places an automated CSI call. Satisfaction scores are logged, low scores trigger manager escalation, and OEM-format reports are generated automatically.
Frequently Asked Questions
Questions automotive operators ask before deploying Lobbi.
Can Lobbi integrate with our dealer management system (DMS)?
Yes. Lobbi connects to leading DMS platforms including CDK Global, Reynolds & Reynolds, and Dealertrack via API. The AI can look up vehicle history, open service orders, and available appointment slots in real time during customer calls and chats.
How does Lobbi handle recall notifications at scale?
Lobbi's outbound AI can proactively call or message affected owners when a recall is announced, explain the recall in plain language, answer follow-up questions, and schedule service appointments — all without human agents. Campaign results are tracked in real time.
Does Lobbi support after-hours roadside assistance intake?
Yes. The AI handles roadside assistance intake 24/7 — capturing vehicle location, breakdown type, and membership details, then routing to the appropriate assistance provider or escalating to a live agent. Customers are never left waiting for basic triage.
Can the AI assist with vehicle configuration and financing questions?
Lobbi's knowledge base can be trained on your full model lineup, trim levels, option packages, and current financing offers. The AI answers configuration questions, explains lease vs. buy options, and qualifies leads before passing them to a sales advisor.
How quickly can Lobbi be deployed across a multi-location dealer group?
Lobbi's multi-tenant architecture is purpose-built for dealer groups. Each rooftop gets its own configuration — hours, inventory feeds, service schedules — while the group admin maintains central oversight. Most dealer groups are live within four to six weeks.
Ready to Transform Your Automotive Contact Center?
See how Lobbi handles service bookings, recall campaigns, and roadside intake — live, in a 30-minute demo tailored to your operation.