AI Contact Center
for Hospitality & Food Service
Your front-of-house team can't answer the phone during a Friday evening rush. Lobbi handles every reservation call, menu question, delivery inquiry, and guest complaint across voice, WhatsApp, and webchat — 24/7 — so your staff focus on the guests in front of them, not the ones calling from outside.
Every booking confirmed. Every guest heard.
Customer Service Challenges in Hospitality & Food Service
Hospitality businesses deal with high volumes of repetitive inbound contacts at the exact moments when staff are busiest — creating a structural conflict between service delivery and customer communication.
Unanswered Calls During Service
Reservation calls arrive during service hours when every team member is occupied. Ringing phones interrupt the guest experience, and unanswered calls mean lost bookings that never call back.
Allergen Inquiries Handled Inconsistently
Allergen and dietary questions require accurate, consistent answers — but are often handled differently by different staff members, creating liability risk and guest trust issues when information is incomplete or wrong.
Delivery Status Calls to the Restaurant
For restaurants offering delivery, customer calls asking "where is my order?" pull kitchen and front-of-house staff away from service to look up information they may not have immediate access to.
Guest Complaints Without a Resolution Path
Negative experiences — wrong order, delayed delivery, dissatisfied hotel guest — often reach review platforms before they reach your team, because contacting you was too difficult or the response too slow.
How Lobbi Transforms Hospitality Customer Service
Lobbi becomes the always-available voice of your venue — capturing every booking, answering every question, and giving guests a recovery path before a bad experience turns into a 1-star review.
Reservation Handling 24/7
Lobbi answers reservation calls at any hour, checks availability, captures party size and special requirements, and confirms bookings directly into your reservation system — no staff needed.
Accurate Allergen & Menu Information
Lobbi is trained on your full menu including allergen matrix, seasonal specials, and dietary options. Every guest gets the same accurate answer — gluten-free, nut-free, vegan, halal — with dietary flags passed to the kitchen at booking.
Delivery Order Tracking
Delivery status queries are handled by Lobbi pulling real-time data from your delivery platform. Customers get ETAs and driver location via WhatsApp without the restaurant phone ringing during service.
Guest Complaint Recovery
When a guest reports a problem, Lobbi responds with empathy, captures details, and offers approved recovery options — a complimentary item, a discount on next visit, or a direct callback from the manager — before the guest turns to a review platform.
Booking Reminders & No-Show Reduction
Lobbi's outbound AI sends WhatsApp reminders 24 hours before a reservation, requests confirmation, and cancels unfilled slots with enough notice for you to rebook the table — cutting no-show rates significantly.
Multi-Location & Chain Support
Restaurant chains and hotel groups manage all locations from one Lobbi platform. Each venue has its own knowledge base, calendar, and escalation rules — while you maintain brand consistency and oversight across every site.
Common Hospitality & Food Service Use Cases
Specific scenarios across restaurants, hotels, catering, and food delivery where Lobbi protects revenue and improves guest satisfaction.
Restaurant Reservation by Voice
A caller books a table for four on Saturday evening. Lobbi checks availability, notes a birthday celebration and a nut allergy, confirms the booking, and sends a WhatsApp confirmation — while the restaurant team serves the lunchtime rush.
No-Show Prevention Campaign
Lobbi sends WhatsApp reminders to all upcoming reservations, asks for confirmation, and automatically releases unconfirmed slots back into availability 4 hours before service.
Delivery ETA Updates
A customer messages asking when their delivery arrives. Lobbi checks your delivery platform and responds instantly — no restaurant staff involved, no interruption to the kitchen.
Allergen & Dietary Inquiry
A coeliac guest calls to check which dishes are gluten-free. Lobbi gives a complete, accurate answer from your allergen database — and records the dietary flag for the kitchen note on their reservation.
Wrong Order Complaint Resolution
A delivery customer received the wrong item. Lobbi apologises, captures the order details, and offers a replacement or refund within your pre-approved policy — closing the complaint before it hits a review site.
Hotel Guest Services
Hotel guests ask about check-in times, amenities, late checkout, or restaurant availability via WhatsApp. Lobbi answers instantly, escalates requests that need staff action, and maintains a full conversation log.
Frequently Asked Questions
Questions from restaurants, hotel chains, and food delivery operators evaluating Lobbi.
Can Lobbi take restaurant reservations over the phone automatically?
How does Lobbi handle allergen and dietary requirement inquiries?
Can Lobbi manage high call volumes during peak dinner and weekend hours?
Does Lobbi work for food delivery operations as well as restaurants?
How does Lobbi handle guest complaints and negative feedback?
Ready to Transform Your Hospitality Contact Center?
Stop losing bookings to unanswered calls and complaints to review platforms. Let Lobbi handle every guest interaction so your team can focus on delivering exceptional experiences in person.