AI Contact Center
for Manufacturing
Manufacturers manage customer service across multiple audiences — end consumers, dealers, distributors, and technical service partners — each with different expectations and information needs. Lobbi handles warranty registrations, order status enquiries, spare parts lookups, and quality complaints autonomously, routing only complex technical escalations to your specialist team.
One platform for consumer, dealer, and B2B service.
Customer Service Challenges in Manufacturing
Manufacturing customer service sits at the intersection of technical complexity, multi-tier distribution, and compliance requirements — none of which generic contact center tools were designed for.
Deep Technical Knowledge Required
Warranty eligibility, spare parts compatibility, installation troubleshooting — answering these accurately requires product expertise that takes months to develop in new agents and is lost every time someone leaves.
Multi-Tier Distribution Complexity
End consumers, authorised dealers, independent service partners, and procurement teams all contact your customer service — with completely different questions, access levels, and SLA expectations.
Quality Complaint Traceability
Regulated sectors require structured complaint capture — batch number, purchase date, failure description — yet agents often collect incomplete information, creating compliance gaps and delaying root-cause analysis.
Spare Parts Availability Bottleneck
Dealers and service technicians waste significant time calling to check part numbers, availability, and lead times — information that lives in your ERP but requires a phone call to access because there is no self-service layer.
How Lobbi Transforms Manufacturing Customer Service
Lobbi encodes your product knowledge and business rules into an AI that serves consumers, dealers, and technical service partners on their preferred channel — without growing your headcount.
Product Knowledge Base AI
Lobbi is trained on your technical manuals, installation guides, troubleshooting trees, and FAQ content. It answers product questions accurately and consistently — across every agent interaction and every channel.
Warranty Registration & Claim Intake
Customers register products and file warranty claims via voice or WhatsApp. Lobbi collects serial number, purchase date, and defect description — checking eligibility against your policy before routing to the quality team.
Spare Parts Self-Service
Dealers and technicians query part availability, pricing, and lead times via WhatsApp. Lobbi pulls live data from your ERP and places orders directly — eliminating the daily inbound call traffic from your dealer network.
Structured Quality Complaint Capture
Lobbi follows your complaint intake template precisely — batch number, production date, failure mode, affected units — ensuring complete, compliant records for every complaint and supporting traceability audits.
Multi-Tier Channel Segmentation
Different phone numbers or WhatsApp lines for consumers, dealers, and technical service partners — each with tailored AI knowledge, escalation rules, and SLA targets. One platform, multiple service tiers.
Issue Trend Detection
Lobbi's analytics automatically identify rising complaint categories — a specific product model, a production batch, or a distribution region — so your quality team can investigate before an issue becomes a recall.
Common Manufacturing Use Cases
Specific scenarios across consumer goods, industrial equipment, and OEM manufacturing where Lobbi reduces cost and improves service quality.
Product Warranty Registration
Customer activates warranty via WhatsApp — scans QR code or types serial number. Lobbi verifies the product, registers the warranty in your system, and sends a confirmation with warranty terms.
Installation Troubleshooting
A consumer struggling with installation calls. Lobbi uses your product manual to guide them step by step — resolving most issues without an engineer call-back or site visit.
Dealer Spare Parts Lookup
An authorised service technician queries part availability via WhatsApp. Lobbi checks your ERP, confirms stock level and lead time, and creates the order — no phone call to your parts desk needed.
Quality Defect Reporting
Consumer reports a product fault. Lobbi captures batch number, purchase retailer, and defect description per your QMS template — creating a traceable complaint record with photos attached.
Order Status for Distributors
A distributor calls to check when a bulk order ships. Lobbi queries your ERP by order number and delivers status, dispatch date, and tracking details without involving your order management team.
Recall & Safety Notice Communication
When a recall is issued, Lobbi's outbound AI contacts registered product owners via SMS, confirms acknowledgement, and provides instructions — reaching thousands of customers in hours, not weeks.
Frequently Asked Questions
Questions from manufacturers and OEMs evaluating Lobbi for their customer service operations.
Can Lobbi handle technical product support for manufacturing companies?
How does Lobbi handle warranty registration and claims?
Can Lobbi support dealer and distributor networks, not just end customers?
Does Lobbi integrate with ERP systems for order and inventory status?
How does Lobbi handle product quality complaints in a regulated environment?
Ready to Transform Your Manufacturing Contact Center?
Encode your product expertise into an AI that serves consumers, dealers, and service partners around the clock — with full compliance and ERP integration.