AI Contact Center
for Manufacturing
Manufacturers manage customer service across multiple audiences — end consumers, dealers, distributors, and technical service partners — each with different expectations and information needs. Lobbi handles warranty registrations, order status enquiries, spare parts lookups, and quality complaints autonomously, routing only complex technical escalations to your specialist team.
One platform for consumer, dealer, and B2B service.
Customer Service Challenges in Manufacturing
Manufacturing customer service sits at the intersection of technical complexity, multi-tier distribution, and compliance requirements — none of which generic contact center tools were designed for.
Deep Technical Knowledge Required
Warranty eligibility, spare parts compatibility, installation troubleshooting — answering these accurately requires product expertise that takes months to develop in new agents and is lost every time someone leaves.
Multi-Tier Distribution Complexity
End consumers, authorised dealers, independent service partners, and procurement teams all contact your customer service — with completely different questions, access levels, and SLA expectations.
Quality Complaint Traceability
Regulated sectors require structured complaint capture — batch number, purchase date, failure description — yet agents often collect incomplete information, creating compliance gaps and delaying root-cause analysis.
Spare Parts Availability Bottleneck
Dealers and service technicians waste significant time calling to check part numbers, availability, and lead times — information that lives in your ERP but requires a phone call to access because there is no self-service layer.
How Lobbi Transforms Manufacturing Customer Service
Lobbi encodes your product knowledge and business rules into an AI that serves consumers, dealers, and technical service partners on their preferred channel — without growing your headcount.
Product Knowledge Base AI
Upload technical manuals, installation guides, troubleshooting trees, and parts lists as PDF, Word, Excel, or CSV — spreadsheet-aware processing lets you choose sheets and columns. Test questions in the Knowledge Playground and see which passages are retrieved before going live.
Warranty Registration & Claim Intake
Customers start a warranty registration or claim via voice or WhatsApp. Lobbi collects serial number, purchase date, and defect description in a guided flow, checks them against the warranty terms in your knowledge base, and routes the claim to the quality team.
Spare Parts Self-Service
Dealers and technicians query part availability, pricing, and lead times via WhatsApp. Through an integration with your ERP's REST API, Lobbi looks up the data during the conversation and can place the order — after the dealer confirms it — taking routine lookups off your parts desk.
Structured Quality Complaint Capture
A guided flow follows your complaint intake template step by step — batch number, production date, failure mode, affected units — so every complaint is captured with the same fields. The result is a ticket with an AI summary that supports your traceability process.
Multi-Tier Channel Segmentation
Different phone numbers or WhatsApp lines for consumers, dealers, and technical service partners, each with its own bot and knowledge. Contact groups per customer tier change AI instructions, preferred queue, and task priority, and escalation policies act before an SLA is breached.
Issue Trend Detection
Every conversation is classified by category and topic, and weekly Bot Insights highlights unanswered questions and quality issues. Your quality team sees which complaint categories are growing compared with the previous period and can investigate before an issue becomes a recall.
Common Manufacturing Use Cases
Specific scenarios across consumer goods, industrial equipment, and OEM manufacturing where Lobbi reduces cost and improves service quality.
Product Warranty Registration
Customer starts a warranty registration via WhatsApp by typing the serial number. Lobbi collects the purchase details and, through an integration with your system, registers the warranty and confirms the terms in the conversation.
Installation Troubleshooting
A consumer struggling with installation calls. Lobbi uses your product manual to guide them step by step — resolving most issues without an engineer call-back or site visit. On WhatsApp or webchat the customer can send a photo of the setup for the AI to look at.
Dealer Spare Parts Lookup
An authorised service technician queries part availability via WhatsApp. Lobbi checks your ERP through an integration, confirms stock level and lead time, and places the order once the technician confirms it — no phone call to your parts desk needed.
Quality Defect Reporting
Consumer reports a product fault. Lobbi captures batch number, purchase retailer, and defect description per your intake template — creating a ticket with the photos attached and the priority set by your priority rules.
Order Status for Distributors
A distributor calls to check when a bulk order ships. Lobbi looks up the order in your ERP through an integration and gives status, dispatch date, and tracking details without involving your order management team.
Recall & Safety Notice Communication
Coming soon: Outbound AI for notifying registered product owners when a recall is issued. Today, Lobbi answers inbound recall questions on every channel from your recall notice and instructions, and routes affected customers to the right team.
Frequently Asked Questions
Questions from manufacturers and OEMs evaluating Lobbi for their customer service operations.
Can Lobbi handle technical product support for manufacturing companies?
How does Lobbi handle warranty registration and claims?
Can Lobbi support dealer and distributor networks, not just end customers?
Does Lobbi integrate with ERP systems for order and inventory status?
How does Lobbi handle product quality complaints in a regulated environment?
Ready to Transform Your Manufacturing Contact Center?
Encode your product expertise into an AI that serves consumers, dealers, and service partners around the clock — with ERP lookups through the integration builder and SLA tracking built in.