AI Contact Center
for Real Estate
Every missed call is a missed listing. Lobbi answers every inbound inquiry 24/7, qualifies buyer intent, takes viewing requests, and routes hot leads to the right agent — so your team closes deals instead of answering the same questions repeatedly.
Never miss a property inquiry again.
Customer Service Challenges in Real Estate
Property professionals lose deals not because of bad listings — but because of slow response times, unqualified follow-up, and agents stretched too thin.
Inquiries Arrive at All Hours
Buyers and renters browse listings evenings and weekends. By Monday morning, the hot lead has already booked a viewing with a competitor who responded first.
Agents Buried in Repetitive Questions
Floor area, parking spaces, pet policies, available dates — the same questions asked dozens of times a day. Agents spend hours fielding calls that never turn into viewings.
Poor Lead Qualification at Scale
Without a structured intake process, agents waste time on tire-kickers — people who aren't pre-approved, aren't serious, or are looking in a price bracket 40% below your portfolio.
Landlord and Tenant Communication Overload
Property managers juggle maintenance requests, lease renewal questions, rent payment inquiries, and inspection scheduling across dozens of tenants and multiple landlords simultaneously.
How Lobbi Transforms Real Estate Customer Service
Lobbi's AI works as a tireless front desk — qualifying every lead, capturing every viewing request, and escalating only the conversations that need a human agent.
24/7 Inbound Inquiry Handling
Lobbi's voice AI answers every call — at 2am on a Saturday, during a busy open house, or while every agent is with a client. No unanswered calls, no missed opportunities, in 30+ languages on the phone and 50+ in text.
Structured Lead Qualification
A guided flow asks about budget, timeline, financing status, and property requirements step by step, with conditional branching. Agents receive the answers with an AI summary of the conversation, so they spend time only with serious buyers and qualified renters.
Viewing Requests and Booking
Leads request a viewing during the conversation. With an integration to your scheduling system's API, the AI checks available slots and books the viewing; without one, the request is handed to the listing agent with all details. No back-and-forth emails.
Outbound Follow-Up
Coming soon: Outbound AI for re-engaging cold leads and announcing open houses. Available today: agents place outbound calls and send emails from the desktop with an automatic ticket, callers can request a callback from the queue, and survey links go out by SMS or email after a conversation.
Property Manager Support Channel
Tenants report maintenance issues and ask lease questions via WhatsApp or webchat, and can send a photo of the problem for the AI to analyse. Priority rules put urgent repairs at the top of the queue, and tenants who use a WhatsApp username instead of a phone number are still recognised.
Inquiry Analytics
Every conversation gets an AI summary, category, and topic. See which questions come up most often, which ones the AI could not answer, and where conversations drop off in the funnel — so you can refine listings and your knowledge base with real data.
Common Real Estate Use Cases
Specific scenarios where Lobbi saves time, converts more leads, and reduces the manual workload on your property team.
Listing Inquiry Qualification
A buyer calls about a listing. Lobbi confirms property details, asks about budget and financing, and routes only serious buyers to the listing agent.
Weekend & After-Hours Viewing Requests
Prospects browse on Sunday, Lobbi answers immediately and takes the viewing request — booked straight into your scheduling system when it is connected through an integration. No wait until Monday morning.
Callbacks While Agents Are Out
When every agent is out at a viewing, callers press 1 for a callback after a configurable wait, or ask the AI for one. The request arrives as a task for an agent, with attempt history if the first try is not answered.
Spam and Nuisance Contact Blocking
Portal spam, cold-calling suppliers, and nuisance callers are blocked by phone number, email domain, or WhatsApp user ID — as a hard block or flagged as junk — so agents only see real inquiries.
Maintenance Request Triage
Tenants report issues via WhatsApp with a photo. The AI analyses the image, asks follow-up questions, and logs a ticket. Priority rules mark leaks and outages as urgent, and escalation policies alert the team before the SLA is breached.
Lease Renewal Questions
Tenants approaching lease expiry ask about renewal terms, notice periods, and rent changes on any channel. The AI answers from your lease documentation and transfers tenants who want to negotiate to the property manager.
Frequently Asked Questions
Common questions from real estate agencies and property managers evaluating Lobbi.
Can Lobbi handle property inquiry calls outside business hours?
How does Lobbi qualify real estate leads automatically?
Can tenants report maintenance problems with photos?
Does Lobbi integrate with real estate CRM systems?
How quickly can a real estate agency go live with Lobbi?
Ready to Transform Your Real Estate Contact Center?
Stop losing leads to slow response times. Let Lobbi's AI handle inquiries, qualify prospects, and capture viewing requests around the clock.